Refund policy

90-Day Money Back Guarantee

Take FLORIOR properly for 90 days. If you cannot point at a single thing that is better, email us at auressenllc@gmail.com and we will refund the purchase price — including pouches and bottles you have already opened.

One email. No phone call, no restocking fee, and no form asking what went wrong. We reply within 24 hours.

How to request a refund

  1. Email auressenllc@gmail.com from the address you ordered with, or include your order number.
  2. Tell us which product it was. You do not need to explain why.
  3. We confirm by email and issue the refund to your original payment method.

Refunds are processed within 3 business days of approval. Your bank or card issuer may take a further 5–10 business days to show it.

The window

The 90 days run from the date your order was delivered. For multi-pack orders the window runs from the delivery date of that order, not from when you open each unit.

Returns

You do not need to ship anything back for a refund under the guarantee. If we do ask for a return, we pay the postage.

Damaged or wrong items

If your order arrives damaged, incomplete or incorrect, email us within 14 days of delivery with a photo and we will replace it or refund it in full, including shipping.

Subscription orders

The guarantee covers your first order. Later refill orders can be refunded if unopened, or cancelled before they are charged — see our Subscription Policy. You can cancel a subscription at any time from your account.